Privacy Policy
Last updated: August 8, 2024
This Privacy Policy describes how Caurelle collects, uses, and discloses your personal information when you visit, use our services, make a purchase at https://caurelle.fr, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you are the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our services. When we use the term "personal information," we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information We Collect Directly from You
The information you submit directly to us through our Services may include:
Your contact information, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.
Certain features of the Services may require that you directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address, and other information about your interaction with the Services.
Information Obtained from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processing companies, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, to fulfill your orders, and to provide you with the products or services you have requested, to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties with whom we work, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance withent to this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide the Services to you in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, to arrange for shipping, facilitate returns and exchanges, and other features and functionality related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services that you may choose to use. In this case, Shopify will treat your information as described in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor services and advertising on our site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Article 6(1)(f) of the GDPR. 6(1)(f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the services and open an account, you are responsible for the security of your identification information. We strongly recommend that you do not share your username, password, or other access data with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Article 6(1)(f) of the GDPR. 6 (1) (f) GDPR.
Communicating with you and improving our service. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to be responsive to your needs, provide you with efficient services, and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR. 6 (1) (f) GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through its controls. Please keep in mind that deleting or blocking cookies may negatively impact your user experience, and some services, including some general features and functionality, may not function properly or may no longer be available. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you inform us of your preference through the GPC, we will treat that signal as a valid opt-out request for the associated browser or device, and, if we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. Learn more aboutFor Global Privacy Control, you can visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons subject to this Privacy Policy. These circumstances may include
With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct us, ask us, or otherwise consent to our disclosure of certain information to third parties, for example, to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliated companies or within our group, in our legitimate interest to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above in the "How We Collect and Use Your Information" sections. Personal Information" and "How We Disclose Personal Information":
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Category |
Categories of Recipients |
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Identifiers such as basic contact information and certain order and account information Categories of personal information listed in the California Customer Records Act, such as basic contact information and certain order and account information Commercial information such as order, purchase, and customer support information Internet or other similar network activity, such as Usage Data Geolocation data, such as locations determined by an IP address or other technical measures |
Vendors and third parties that provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and Marketing Partners Affiliates |
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you. regarding.
With your consent, we share personal information for the purpose of conducting advertising and marketing activities, as follows.
We have "sold" and "shared" (as these terms are defined in applicable law) personal information in the past 12 months for the purpose of conducting advertising and marketing activities, as follows.
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Category of Personal Information |
Categories of Recipients |
|
Identifiers such as Name, email address, and phone number |
Business and marketing partners |
|
Business information such as records of purchased products or services |
Business and marketing partnerseting |
|
Usage Data |
Business and Marketing Partners |
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should familiarize yourself with their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, nor for the accuracy, completeness, or reliability of the information contained therein. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without limitation to their use by us or any third party. The inclusion of these links does not, in itself, imply endorsement of the content of these platforms or their owners or operators, unless otherwise stated within the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) personal information about anyone under the age of 16.
Information Security and Retention
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Furthermore, any information you send us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they only apply in certain circumstances, and in some cases, we may reject your request as permitted by law.
Right of access/information: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right to erasure: You may have the right to request that we delete the personal information we hold about you.
Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Right to opt out of sale, sharing, or targeted advertising: You may have the right to ask us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes that are considered "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you are using to visit the site.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of consent: Where we rely on theIf you have given your consent to process your personal information, you may have the right to withdraw that consent.
Recourse: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may continue to send you non-promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights where indicated on our site or by contacting us using the details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an agent authorized to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on where you live, appeal our decision by contacting us using the contact details below, or file your complaint with your local data protection authority. For the EEA, you can find a list of competent data protection supervisory authorities here.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or email us at atinfo@caurelle.fr or contact us at Diepenheimseweg 27 Neede. For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the controller of your personal information. style="text-align: center;">
Caurelle
06 28740351
info@caurelle.fr
Diepenheimseweg 27
VAT number: 248675655B01
Company number: 87481758
Our customer service is available Monday to Friday, 9:00 a.m. to 5:00 p.m. We strive to respond to and resolve any questions or issues within 24 hours.