Return and Refund Policy
Refund Policy
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.
To make a return, you can contact us at the following address:
info@caurelle.com
Please note that returns must be sent to the following address: Diepenheimseweg 27, 7161 MH, Neede
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted. You can contact us at any time with any questions regarding a return at info@caurelle.com
Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess and remedy the problem.
Exceptions / Non-Returnable Items
Some items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please do not hesitate to contact us if you have any questions or concerns about your item.
Exchanges
The fastest way to ensure you get what you want is to return the item you received and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As stated above, your item must be in the same condition that you received it, unworn and unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once your return has been received and inspected and will inform you whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund. If more than 15 business days have passed since your return was approved, please contact us at:
info@caurelle.com
Caurelle
06 28740351
info@caurelle.com
Diepenheimseweg 27
VAT number: 248675655B01
Company number: 87481758